Hundreds of Redmond workers laid off when T-Mobile closed its Call Center now qualify for extra benefits.
A labor union that is trying to get call center workers to "organize" successfully got the U.S. Labor Department to rule in the favor of displaced workers. CWA President Madelyn Elder says they were able to prove that when T-Mobile closed call centers and laid off 3300 workers, many of those jobs were outsourced to other countries. "T-Mobile actually opposed CWA and told the Department of Labor that it wasn't going overseas; however we worked with the parent company’s union. The Parent company for T-Mobile is Deutche Telecom. We worked with their union and we found indeed that work was going overseas.” Elder says this means that workers will get two years of jobless benefits, instead of 6 to 9 months of unemployment checks. She says employees will get money for college courses and able to take classes while still getting jobless benefits.