Consumer Cellular in Redmond has achieved the top rating among all cell phone customers in the latest edition of Consumer Reports.
President and CEO John Marick says this the is third consecutive year for the top rating; and they've worked hard to achieve it. "I think that there's a couple of things that we do. it starts with our consumer friendly policy. So we've really go a long ways of looking at what are the things that people traditionally don't like about cellular service. You know things like contracts and overages on they bills and surprise big bills. And we've eliminated those with our policies, so once you do that, you've positioned yourself to provide really good customer service. And then the second part of that is having some tremendous people here. We’ve got some wonderful employees that we've trained really well and they really have a burning desire to provide great customer service."
Marick says the rating is very gratifying because its a result of their customers stepping forward to confirm their service has been the best.
He says they hope to expand their facility in the near future and that means hiring more people.