Regional News

E-Scooter Companies Taking Over Responsibility For Customer Complaints

(Portland, OR)  --  Transportation officials are asking users of e-scooters in Portland to stop calling them with complaints.  The Portland Bureau of Transportation tells Willamette Week they're shifting the responsibility for responding to complaints to the e-scooter companies themselves.  New rules implemented as part of a year-long pilot program require the companies to maintain a 24-seven customer service line to handle complaints and other issues. 

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