BendBroadband became aware of the outage at approximately 3 p.m. yesterday. It is believed a commercial dump truck with an extended bucket accidently ripped down a 72-count and a 144-count aerial fiber cable. Unfortunately, this impacted nearly 22,000 customers in La Pine, Sunriver, and Bend, Oregon and LaCenter, Washington. BendBroadband crews worked through the night on repairing the extensive damage and have been responding to hundreds of customer inquiries.
BendBroadband has been actively providing updates on our restoration work on our social media channels as soon as we get updated information from the field. BendBroadband understands how important our services are to our customers and appreciates their patience.
At this time, service is close to being fully restored. Several communities are already restored and back in service.