(Portland, OR)  --  A new report from the city ombudsman claims Portland's 911 center is misreporting how long it actually takes emergency operators to get on the line. The study released yesterday shows hold times are not being measured until calls are sent to an operator. It finds Portland's Bureau of Emergency Communications claims almost all calls are answered within 20 seconds, when in fact some wait times are much longer, and many calls are being lost.  The city council is now promising to fix how the call center operates.