(Salem, OR) -- The Oregon Unemployment Insurance program switched to a new computer system on Monday called Frances Online. In the first two days, the Employment Department reports 23-thousand people were able to create new accounts and file weekly benefits. They don't know how many people haven't been able to create accounts and are struggling with the update. Wait times at the call center are hours long, even though additional customer service workers were brought in to help. They recommend people who haven't been able to create a login to restart the process. If they're unsuccessful, they can file weekly claims on the automated phone line.